Careers at Kleinfeld

Position: Director of Bridal Sales

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible

Overall responsibilities: The Director of Bridal Sales main responsibility is ensuring the customer has a superior experience by leading, managing and training the bridal sales staff.   It is the Director of Bridal Sales responsibility to ensure each bride is offered bridal gowns to meet their bridal vision providing excellent service standards in order to meet sales goals.  This position is responsible for upholding the Kleinfeld strategy and execution of operations, staffing, and quality of work, productivity and training.

Job Duties:

• Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded
• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Ensure all company policies, procedures, brand, selling and service standards are fulfilled
• Be courteous and pleasant with coworkers and supervisors
• Act as a confident leader for the Bridal Sales department associates creating a positive environment for all customers, Kleinfeld Bridal staff and all vendors
• Perform the work assigned by the Senior Director of Sales
• Direct the customer experience on the sales floor, know each bride and her guests to better assist in the sale when needed
• Encourages an integrated working relationship between departments that enhances the customer experience
• Meet all sales goals
• Partner with the other departments and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction
• Resolve any issues, in a timely manner and productive solution is achieved
• Ensure each bridal sales consultant has completed Kleinfeld Training for their individual position and is executing their roles and responsibilities
• Responsible for ongoing product knowledge and selling training for all associates
• Ensure all Bridal Sales associates are regularly reviewed for performance, providing feedback and areas of opportunity
• Ensure all Bridal Sales associates opportunities/issues are documented and performance goals are implemented
• Recruit experienced Bridal Sales associates
• Ensure all store and customer paperwork is processed and filed accurately and on time
• Ensure that the sales, stock, office, dressing rooms and common areas are kept organized, clean and safe for all associates and customers
• Be knowledgeable of all vendors styles, manufacturing options, sizing and fabrications including when options changes are available
• Identify opportunities within the bridal sales department and create solutions that are cost effective and appropriate
• Ensure all associates practice company policies, procedures and service standards

Qualifications:

• Business or Design degree, or equivalent work experience, and 10 years of leading and managing diverse sales teams.
• Excellent communication skills, written and oral, able to articulate and present ideas persuasively to all levels of the organization and all customers.
• Demonstrate the highest level of ethics and integrity
• Able to demonstrate problem resolution skills
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization
• Able to facilitate change using influence, best practices and statistical measurements
• Demonstrates ability to work flex style and work with a variety of groups including trades, creative, executives and hourly work force.
• Ability to manage multiple priorities effectively

Required Skills:

• Have 10 years management experience
• Have lead teams of 20 or more individuals

Salary Range: $85K to $88K annually

Kleinfeld is an Equal Opportunity Employer

Position: Headpiece and Accessories Stylist

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible

Overall responsibilities: The primary responsibility of the Headpiece & Accessory Stylist is promoting and selling products, providing superior customer services in order to grow sales, profitability and meet financial goals.  Other duties include complying with all Kleinfeld Bridal polices and procedure and developing advanced product knowledge.

Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Perform the work assigned
• Create a positive environment for all customers, Kleinfeld Bridal staff and all vendors
• Provide expert and positive information about product to the customers
• Meet financial goals
• Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded
• Resolve any issues, in a timely manner and productive solution is achieved
• Ensure all company policies, procedures and standards and service standards are fulfilled
• Complete opening and closing procedures
• Conduct private appointments for customers
• Assist with store inventory & merchandise ticketing
• Assist creating merchandise bags for Kleinfeld bridal veils
• Ensure that the headpiece and accessory office, stock and sales areas are kept organized, clean and safe for all associates and customers
• Partner with the other department and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction

Qualifications:

• High School diploma or equivalent required
• Minimum 1 year retail experience
• Excellent communication skills, written and oral, able to articulate customer and product needs
• Able to demonstrate problem resolution skills
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with staff at all levels of the organization
• Demonstrates ability to work flex style and work with a variety of groups including management, creative, executives and hourly work force.
• Ability to keep workroom and space clean and organized
• Demonstrate the highest level of ethics and integrity

Required Skills:

• Be polite, friendly, helpful to both customer and associates
• Must be able to multitask
• Good memorization skills

Salary Range: $16.00-$17.00 hourly

Kleinfeld is an Equal Opportunity Employer

Position: Part Time Sales Consultant, Kleinfeld Hotel Blocks

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible

Overall responsibilities: Functions as initial point of contact for brides at the Kleinfeld Bridal store in Manhattan, introducing them to our complimentary service, Kleinfeld Hotel Blocks (KHB). Serves as the face-to-face contact with the bride, informing her of how the service works and how KHB makes the hotel blocking process easy. Generate in-store leads by collecting valuable information needed from brides who are interested in the service. Diligently follows up with brides who are interested in the service but not ready to start the booking process. Key relationship-builder for the company; liaison between the Kleinfeld Hotel Blocks and the couples.

Job Duties:

• Greet and speak with brides waiting in the lobby for their dress appointment, creating clarity and comfort about the service they will be receiving.
• Ambassador of Kleinfeld Hotel Blocks values and image.
• Receives and inputs appropriate information from qualified brides.
• Follows up with brides who are interested in the service.
• Tracks the following metrics: number of in-store brides who are already working with KHB; number of brides interested in the service; potential brides who like to start working with KHB for a weekly record.
• Required to be at Kleinfeld Bridal to meet with brides and their families when the store is open for appointments, Saturday, and Sunday

Required Skills:

• Customer focus – Must be personable and friendly and have high emotional intelligence and empathy. Outgoing and vivacious personality a plus.
• Professionalism – Strong work ethic, presence, and knowledge about Kleinfeld Hotel Blocks and its essential functions. Neat and well-groomed appearance important.
• Data entry skills – Input information from the brides into database in timely and efficient manner.
• Hospitality interest or background a plus.

Kleinfeld Hotel Blocks is an Equal Opportunity Employer